R&D Center-CareMax Co. Ltd

01Service Concept

Respect customers, understand customers, continue to provide products and services that exceed customers' expectations, and be customers' partner forever. This is our service concept that we have always insisted on and advocated.

Faced with a large number of goods (or services), consumers are more willing to accept good quality goods (or services). The quality here not only refers to the internal quality of the product, but also includes the packaging quality of the product, service quality and a series of factors. Therefore, it is necessary to fully meet the needs of consumers to the maximum extent.

Should stand in the user's position.
Improve the service system, strengthen the pre-sale, sale and after-sales service, and help users solve various problems in the use of goods in a timely manner.
Attach great importance to the opinions of users, and deal with the opinions of users as an important part of customer satisfaction.
Establish a quick response mechanism to customer feedback.

02Technical Strength

In order to better meet the needs of customers, our company always adhere to the "quality first, customer first" purpose, focus on innovation and development, and constantly enhance the development ability. The products have passed ISO13485 international quality system certification. At present, the company has all kinds of professional technical personnel.

03Audit & Train

All our employees need to receive professional training according to the ability requirements of the corresponding positions.
We have an annual training plan for all departments and employees to ensure that every employee receives appropriate training.
We have on-the-job training implementation rules to ensure that employees can improve their work ability and meet the requirements.
We are subject to regular quality audits by third parties, such as TUV, SGS.
Our company also carries out regular audits by internal qualified auditors.
We also accept audits by customers or third parties designated by customers.
Our quality system conforms to ISO13485 and FDA part 820 standard.